School Policies & Terms of Service

By registering for any course or service with Multi-Dimensions Driving School, the student acknowledges that they have read, understood, and agreed to the following policies and terms.

1. In-Car Lesson Policy

Multi-Dimensions Driving School provides in-car driving lessons seven (7) days per week between 9:00 AM and sunset, subject to instructor availability, daylight conditions, weather, statutory holidays, and operational requirements.

Lesson Scheduling
  • Students may schedule a maximum of two (2) in-car lessons per day, subject to instructor availability.
  • Lesson dates and times are not guaranteed until confirmed by the assigned instructor.
  • Students are encouraged to book lessons well in advance.
  • Instructors reserve the right to adjust lesson times due to traffic, weather, emergencies, road tests, or operational requirements.
Pickup & Drop-off

Pickup and drop-off will normally occur at the same approved location.

Approved pickup locations include:

  • Home
  • School
  • Workplace
  • Agreed public location

The school reserves the right to refuse pickup from locations that are unsafe, outside the service area, restricted by municipal regulations, or otherwise impractical.

Where necessary, students may be required to meet the instructor at a mutually agreed location.

2. Student Responsibilities

Students must:

  • Arrive on time.
  • Carry a valid Ontario driver's licence for every lesson.
  • Wear suitable footwear.
  • Be medically fit to drive.
  • Follow all instructor directions.
  • Conduct themselves respectfully.

Lessons may be cancelled immediately without refund if the student:

  • Is under the influence of alcohol or drugs.
  • Displays aggressive or abusive behaviour.
  • Refuses to follow safety instructions.
  • Uses offensive or threatening language.
  • Operates the vehicle in an intentionally unsafe manner.

The instructor's decision regarding safety is final.

3. Late Arrivals

Students arriving late may lose lesson time.

If the instructor arrives on time and the student is late:

  • The lesson will still end at the scheduled finish time.
  • Lost time will not be added later.
  • Full lesson charges apply.

If a student is more than 15 minutes late without notice, the lesson may be treated as a no-show.

4. Cancellation Policy

Students must provide at least 24 hours' notice directly to their assigned instructor.

Notifications made to the office, email, voicemail, text messages to unrelated staff, or social media do not constitute proper cancellation unless acknowledged.

Late Cancellation / No Show Fee

$35 per scheduled lesson hour

  • Missed lesson fees must be paid before additional lessons are scheduled.
  • Repeated cancellations or no-shows may result in suspension of services.
5. Weather Policy

Safety is always the priority.

Lessons may be cancelled or rescheduled due to:

  • Snow
  • Ice
  • Heavy rain
  • Fog
  • Extreme temperatures
  • Unsafe road conditions
  • Vehicle safety concerns

Only the instructor determines whether conditions are safe.

Weather-related cancellations by the school will never result in student penalties.

6. Vehicle Breakdown or Emergency

The school may cancel or reschedule lessons without liability if affected by:

  • Mechanical failure
  • Collision
  • Illness
  • Instructor emergency
  • Government restrictions
  • Road closures
  • Road Test delays
  • Force majeure events

Reasonable efforts will be made to reschedule.

7. Road Test Services

Road test vehicle rental, warm-up lessons, and instructor accompaniment are separate services unless specifically included in a package.

If DriveTest cancels after the instructor and student have already arrived:

  • All applicable lesson charges
  • Vehicle rental fees
  • Instructor waiting time

Remain payable.

If DriveTest cancels before pickup, no fees will apply.

Students remain responsible for:

  • Valid licence
  • Road test booking
  • Government fees
  • Required documents

Unless otherwise agreed.

8. Certification

Certification is granted only after successful completion of all Ministry of Transportation requirements.

Students must complete within one (1) year:

  • 30 hours online theory (minimum 70% average)
  • 10 hours Home Link (minimum 70%)
  • 10 hours in-car training

Completion alone does not guarantee certification.

The school reserves the right to withhold certification where:

  • Attendance requirements are not met.
  • Practical driving standards are not achieved.
  • Online requirements remain incomplete.
  • Ministry requirements are not satisfied.
9. Refund Policy

Students may request a refund within the first 15 minutes of their initial login to the online BDE course.

Refund conditions:

  • Written request required.
  • Proof of payment required.
  • $50 administration fee deducted.

After 15 minutes of first login:

  • Course fees become non-refundable.
  • Online access cannot be transferred.
  • Unused services remain subject to school policies.

Refund requests must be emailed to: info@mddrivers.ca

10. Expired Services

All purchased services must be completed within one (1) year of registration.

Unused lessons, services, credits, and promotional offers expire after one year unless otherwise required by law or agreed in writing.

Expired services are non-refundable and non-transferable.

11. Dash Cam Recording

For safety, quality assurance, insurance purposes, instructor protection, and dispute resolution, all training vehicles are equipped with audio and video recording systems.

Recording may include:

  • Interior cabin
  • Exterior roadway
  • Audio conversations

By participating in lessons, students consent to such recording.

Recordings remain the property of Multi-Dimensions Driving School.

12. Payment Policy
  • Full payment must be received before certification is submitted.
  • Outstanding balances must be paid before additional lessons are scheduled.
  • Returned payments or declined transactions may incur applicable bank charges.
  • Promotional pricing cannot be combined with other offers unless expressly stated.
13. Liability

While every effort is made to provide safe, professional instruction, Multi-Dimensions Driving School is not liable for:

  • Road test failures
  • Licence suspension
  • Government delays
  • Student negligence
  • Weather delays
  • Traffic conditions
  • Mechanical failures beyond reasonable control
  • Personal property lost or damaged during lessons

The school does not guarantee that a student will pass any road test on the first attempt.

14. Zero Tolerance Policy
  • Harassment
  • Discrimination
  • Violence
  • Threats
  • Intimidation
  • Abuse toward staff or instructors

Services may be terminated immediately without refund where student behaviour creates an unsafe environment.

15. Right to Refuse Service

Multi-Dimensions Driving School reserves the right to refuse, suspend, or terminate services where a student:

  • Violates school policies.
  • Behaves aggressively.
  • Endangers safety.
  • Provides false information.
  • Fails to make required payments.
  • Repeatedly misses scheduled lessons.
16. Privacy

Student information is collected solely for providing driving education services and complying with Ministry of Transportation requirements.

Information will not be sold to third parties except where required by law or necessary to provide contracted services.

17. Policy Changes

Multi-Dimensions Driving School reserves the right to amend these policies at any time. The most current version published on the school's website will apply to all new registrations and, where legally permitted, to ongoing services.

Student Acknowledgement

By registering with Multi-Dimensions Driving School, I acknowledge that I have read, understood, and agree to abide by these policies and terms. I understand that failure to comply may result in cancellation of services, additional fees, or denial of certification in accordance with applicable laws and Ministry of Transportation requirements.



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Driving School Brampton

Multi-Dimensions Driving School is a Ministry Approved course provider that was established with a mission to provide premium and affordable driver education service to those who demand and insist on only the best level of personalized customer care services.

Contacts

50 Cochrane Ave, Brampton, ON L6Z 4G6, Canada

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